DSD Customization

Support settings

Here you can enter or change the contact information found in your feedback forms.

Don’t forget to click the “Save” button to save changes.

  • Status
    This is where you can enable/disable a support page personalization option.

    The contact information of the support page is disabled by default, but you can enable it by selecting “Enable” in the corresponding field

    Regardless of the status, feedback form requests are:

    • delivered as notification emails to the DSD administrator’s email address specified in general settings
    • found in Client Requests and User News sections (event Clients Request - Info - View Request)
  • Photo
    This is a support specialist’s photo.

    Supported formats: PNG, JPG, JPEG.

    To add a photo, hit the pencil icon in the Logo line. Drag and drop the file into the modal window or click it to choose the file manually.
  • Name
    This is the name that the customer can use to address a support specialist.
  • Position
    This is the job position of a support specialist
  • Phone
    This is the phone number that the Dashboard user can use to request support. Please note that the phone number should be entered with a country code.
  • Email
    This email address will be displayed in the contact information of the support page.

    You can copy the email address and other information from general settings. To do so, click the copy icon in the input field
  • Messengers
    You can sync your messengers (Skype, Telegram, Facebook Messenger, Viber, WhatsApp, WeChat, Zalo) with the contact information of your support page to help your clients get in touch with you. Simply enter your phone number or messenger ID into the corresponding field, and the link to the messenger will appear in the contact information of your support page.

    You can copy this and other information from general settings. To do so, click on the copy icon in the input field.

    Once you’ve entered all the details, hit the “Save” button to save changes.

Skype

semaltcompany

WhatsApp

+16468937756

Telegram

Semaltsupport