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Jun 14, 2018
SOLVEDSOS! Does anyone have experience here with Filezilla?? A developer sent me an XML file to me for this guys website and I tried importing it to Firezilla and now this guys site is down. I don't know if I'm the one that caused this. Help!
Do you mean FileZilla?
Do you mean filezilla? If so its just an ftp platform
Is there a way for me to delete the site on Filezilla?
Yeah you can delete anything from the site with filezilla. Is that what you are looking to do?
firezilla vs. apache
What was the filename of the xml you uploaded?
I'm trying to figure out how to get it back
Caleb, explain what you have actually done. Have you deleted the website? Or have you just uploaded an xml filr which has since stopped the site from working correctly?
I've never used filezilla before I though it was just a file share. I didn't think I would actually frack the site!
So you uploaded a file called to your client's site, via FileZilla? Can you log back in via FTP (on FileZilla) and take a screenshot of the files that are in there?
no, I tried to upload a that file to Filezilla and now the site is gone
Then the first step would be to remove the file that you have uploaded
Filezilla is a software that allows you to transfer files from your machine to the site's web server (at least, that'll do for an explanation in this instance). So did you log in to the client's website, using a username and password etc., before uploading the file? From your description, I'm not even clear that you've uploaded it to their site...
I'm going to be perfectly honest guys. I've never used Filezilla until today. Basically the my client's old web developer sent me the xml file. I saw I needed to use filezilla to open it. Downloaded filezilla and tried to import that file. I didn't see where it uploaded so I just uninstalled filezilla (I've reinstalled since then) and I wen to check his site and it was down. I don't know what I could of done
FileZilla is not used to open files to look at them. What made you think that you needed to use FileZilla?
Caleb Strange lol. I mean did the old developer tell you that or did you read it somewhere? Also can you tell us exactly which tab/button you clicked on inside FileZilla to "import" the file?
no he didn't. I asked for hosting information and that's the file he sent me. I clicked on file "import"
if you didn't login to your clients site in FileZilla then you didn't upload anything to his site. When had you last checked the client's site before using FileZilla?
a day ago. I didn't think to check it before messing with filezilla. that's why I'm afraid I did something
When you opened FileZilla what was the very next thing you did inside FileZilla ? Be precise.
just clicked import. It said that the import was successful, but I didn't see where it imported. So I just uninstalled filezilla after that
I've now reinstalled it
can you open that xml file in another text program like Notepad to see what's in it? If it contains passwords, try logging into the site to see if you have access
Log in using FileZilla
I've never used filezilla but from what you mentioned to me you didn't have any logins, just a file to open and look at? Is it the other dev cracking it and just shutting the site down?
I don't know if when I imported I somehow threw it offline. I need a champion right now that can help me figure this out
It's not making much sense to me. The XML file you was sent im guessing was the login details for your clients site. I just don't understand how now the website is not viewable?
When I clicked Import it told me it was successful, but I don't know where it went
Have you actually tried viewing the site through a browser. Can you confirm that it's no longer accessible?
Not making much sense to me either. But if you've not logged into your clients' server, using a username and password, I think it's unlikely you've uploaded anything. In the nicest possible way, it doesn't really sound as though you're all that familiar with how you'd go about that. I reckon this will probably end up being nothing more than a coincidence. It would be handy to know what was on that XML file though. Can you see if you can open it with Excel, or something like that. Or even Notepad may open it in a badly-formatted way, but enough for you to get an idea of what's on it. IMPORTANT - if you open that with Notepad or whatever, DON'T post the screenshot on here. I'm concerned that it might contain logins to your client server. Have a look at it, and give us a brief outline of the type of info that's in the file...
Filezilla allows you to export login data to an xml file. This is the xml file he will have used, he will have used the xml file with filezilla to access the site.... Why he can now no longer see the site is another question.
Yeah, I sort of had a suspicion that the details had been imported into a Site Manager or something like that. I'm not certain he's even logged in though...
I don't think I'm logged in
but I didn't change anything
just imported it
I don't think you are either. And if that's the case, you're not going to have been able to take the site down. I think you've probably imported the login details, but nothing more. Sounds like the site going off is 'coincidental' in that sense. Only you know the full background, but if it's a case of an old dev handing over to you, maybe he's just deleted all him stuff and then handed logins to you, or something...?
That might be the case, but I just don't see how I could have deleted anything. I'm just lost looking at filezilla
You couldn't without logging in (thankfully!). I'd use it as an opportunity to learn about FTP. It's not tricky, and will become useful as you move forward, so I think it would pay for you to be comfortable with it. FTP is your friend :-)
Matt Smith Jon Keen Yvonne Berg I just noticed this error. I tried logging in with the information the old web guy gave me, but as soon as I got to a different screen where it asked me if I wanted to move forward I just exited out of it and got this error
What's the whole picture here Caleb? I'm guessing someone else built your customer's site, now they've fired that someone else, and you've got the job of building the new site? Is that the size of it?
Yep you got it man
OK, and the hosting account belongs to your client?
It belongs to the client
I think you're probably OK to login and see what's there. I'd imagine the folders are empty. See if you can pull up a quick Filezilla YouTube tutorial or something, so you can see what to expect when you get there. It sounds to me like the old dev has just deleted all his work and then handed over to you... You've got a bit of a mountain to climb, but I appreciate it's your first site. Take your time, do some learning, and I'm sure you'll be fine. There are plenty of people here who'll pitch in if you have questions as you go along.
i appreciate it man. It just happened so quickly. There's got to be a quick fix to this. Unless the dude deleted stuff. I just want to be sure if it's my fault or the old devs fault why the site is down
Could you ask? Send an email to the client, and just say "I notice the site is down, just checking that's what you were expecting...?" It's now your client. Might as well bite the bullet (even if that means 'fessing up if something went wrong - this is someone's business, after all). You'll be cool.
- What did you do after importing the XML file? - When was the last time you checked the website and it was online? - Do you know how to (or can you) login through FTP to the client's site?
-Did nothing after importing the file (except uninstall filezilla); i've reinstalled since then. -1 day ago -no
Caleb can you send me the link for the site
Okay so talk me through this. Your client asks you to build him a site... You receive login details(xml) from previous developer. At what point did you discover the site wasn't visible? Because honestly I dont think you have done anything, is it possible that the previous developer has taken his work down?
It is a possibility. I'm just trying to rule out the possibility that it's my fault. The site was up a day ago. I didn't check if the site was live before messing with filezilla. I imported the xml file, couldnt find where it had uploaded to so I just uninstalled everything. When I went to check his site that's when I noticed it was gone.
Yeah i don't think you've done anything. Doesn't sound like you have deleted anything although you should have checked what the client had online really to begin with. I wouldn't see it as a biggie, especially if youre re designing a site for your client anyway.
If you've never used filezilla before, what have you used if you don't mind me asking?
I can't thank everyone enough right now. I'm totally new with this and it's my first client. The irony is that I was going to talk him out of using this type of server/hosting. Make it easier on all of us
What type of server/hosting do you mean?
Yvonne Berg well thats what I'm trying to figure out. It seems like the old dev had set up his own servers or something. That's why I imported into filezilla so I could properly read the xml file and find that out
FileZilla is not an XML reader! It makes no sense when you say "that's why I imported into filezilla so I could properly read the xml file". See filezilla as a file explorer, to explore/edit/create files and folder on a server and connect it with your machine. With that said, and assuming that XML file was the login details for the website FTP access, when you open FileZilla and click File - Site Manager, do you see anything on the left pane?
and by anything I mean your client's website
when I click on file-sitemanager; I can see the xml file that I imported. Do I click connect?
Yes, if you see the fields on the right side of that window populated you can click connect and you should go to the root folder of the website.
Proceed with caution.
see that scares the hell out of me. I would rather not do it, if this is not the cause of why that website is down
filezilla is nothing more than a FTP program. It wouldn't break his website unless you deleted something lol. The domain is pointed to a park page for Looks more like a DNS issue.
hmm that's interesting
Is there way to disconnect from a server on Filezilla?
It looks like DNS was changed. Was the old developer a fellow named Ely Bridge? Looks like the domain was pointed away from a host at two days ago. Now its using namecheap's parked domain IP.
Thanks Brian. It's registered underneath my clients name. The old dev is holding the site hostage right now. Phew! I thought it was my fault. I got a buddy that's helping me deal with this asshole. I'll keep everyone posted!
I had a feeling that was happening from the first post. Just wanted to find some facts that would hopefully verify it for you. This happens. It's happened to me. You said you're new to this. If you find you're needing technical help, feel free to PM me.
Brian Curtis You're the man. Thanks!
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