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There are some super basic questions popping up in this group time to time.
May 16, 2018
There are some super basic questions popping up in this group time to time. I am trying to accommodate everyone's voice but I get complaints as well. What should be the best policy going forward?
Sticky some basic ones? Ask the member to search through first? Or a mod approves the q to begin with?
Post specific questions about a site you're working on, and if it's something that's been covered like "hosting" encourage them to use the group search bar on the left
Facebook search is pretty shit, and posts/topics get lost easily over time. Perhaps a FAQ document would be better.
Have them search the group first in case it's been covered
Make some docs for the group and pin them
This is a great idea.
Benjamin Nickel Best way I think with a list of trust service providers like hosting, places to host images. FAQ etc would be a good thing to have
I'm in another group that tags various posts with the Popular Topics feature. Not sure if you have that feature within this group.
Charge per reply model :)
Carry on, sir. There are people of all levels in here and always will be. People need to learn, and as experienced marketers we should be happy to help others. Wish I had a resource like this when I started. We can also take the piss occasionally.
Hands up - I did. But it was a really basic question - How do I get clients...
Andrea, there are experienced marketers in this group who know their shit and have left agency jobs and would love to know the answer to that question, but are probably afraid to ask for fear of ridicule. Everyone needs a helping hand now and again, I’d say.
There is no such thing as a stupid question! The only stupid question is the one never asked......
Let me make an analogy with Stack Overflow. When I joined in 2015, it was a magical place. My experience 2017 onwards was rather scary. I was constantly getting down voted by more experienced people and it wasn't encouraging to say the least. Stack Overflow published a statement saying they don't condone this behavior. The purpose is to be open and to learn. Also, most people have their own biases. I don't mind basic questions, we all started somewhere. If the talent pool develops, your opportunity to hire talent also increases. The market develops and the overall quality and experience becomes better.
Totally agree, just some basics could perhaps be pointed to, and the suggestion to search. I'm not evil :)
Yeah, deffo. An FAQ would 100% help.
With great power comes great responsibility.
Spiderman acting like a slut - you can clearly see he has tied himself to the rails - both arms are free to do what they want !!
Some of the questions are even phrased in a very lazy manner. It looks a bit disrespectful. And we don't owe nobody anything, no? I think the group should help. But have some sort of threshold.
And those posts that go Best this or that GO! not sure if it happens in this group but if I was the admin they would be out. It's all about the tone. Well for me anyway
There's a word for people who want help with their issues, but would deny help to those behind them. Assholes. Personally, I'd give anyone complaining about this the boot. Happily. If a question posted by someone isn't something a given reader needs to learn, then that is their opportunity to pay forward the help they have received. A chance to treat others as they want to be treated when they ask their oh so super advanced questions which, guess what, are just basic questions too to some of us. Now, a slightly different matter is when the same questions just come up day after day after day. For that, take on what Chris Flemming said - build some FAQ files (because that's what FAQs are and are for). Pin a post that links to the FAQs, or even build a webpage somewhere with the FAQs. Over time, when particularly great answers are given to questions that come up often, quote those answers. It's a form of gamification, as it rewards people for making answers good enough to be quoted (and attributed) in the FAQ.
I don't think most people want to deny help. But some questions look like: What is HTTPS? What is URL? What is SEO? etc. Perhaps this kind of questions should be disapproved with a friendly message?
I would agree with Ammon Johns on that. He also basically shares incredible information all the time.
Most of the people agree, because most are not assholes.
Radu Plugaru, you know that "what is SEO" is one of the most advanced and eternal questions of all, right? :D Let's face it, no 2 SEOs ever seem to completely agree on what is SEO (and what is not).
A page is a GREAT idea. Also, perhaps an email course for beginners.
What is SEO? What is? What?
I could make the same case for just about any of those questions. On the surface, what is a URL sounds really simple, but then think about how many, many, many people still don't really understand that search engines rank URLs, not pages, and what the difference is. You could post a mammoth reply about what makes the 'U' in URL, and still not cover everything, without it being a waste of time.
I agree, but you'll find that those people who asked the question would even read your reply. Not trying to be mean. I keep telling myself I'm a good person before I go to sleep. But I've seen some of these questions a couple of times and I really think the best help and answer is to send them over to Google. People who can't search and people who are looking for easy solutions will never make good SEOs.
Radu Plugaru it's fine to reply by sending them over to Google. Just remember that EVERY question is a basic one to someone, and something they might judge you for. I believe that the only 'dumb question' is the one a person needed to ask and didn't. Kids ask a lot of basic questions. I'd be more than a little upset if someone responded to my kids rudely to go read a book if they asked something. Doesn't everyone deserve the same respect you'd want your kids shown?
Ammon, I love that saying. It’s a bit of a mantra for me. The ONLY stupid question is the one never asked.
I ask ‘basic’ questions all the time. How can you expect to learn if you never ask basic questions you don’t yet know.
Gareth Daine also, the answers to even basic questions can change over time. Once, Google had it written all over the place that links *to* a page could never harm it. The nature of spam changed, and so did Google, and so, ultimately, did the answers to the most basic questions about links.
Sometimes the person asks a simple question because they don't know how to ask a more intelligent one without appearing stupid.
I'll never forget the time I attended a lecture together with about 300 people and I asked what I thought was a really stupid question. Afterwards, several strangers came up to me and thanked me for asking the question coz they were too afraid to ask it......
Tbh, If I'm very honest. Asking questions while doing it is the best way to start. Even asking questions like "what is https" and "what is SEO" and "what is url" what is wrong with asking questions? The problem nowadays is people think too big of theirselves and want to get payed for the most basic shit. "My time isn't free" Is one of the most arrogant but yet truthfull answers i've ever had. The thing about this group is that when you ask a question? They'll direct you to 100 of agencies... People will PM your chatbox. etcetera. Kinda hate it :d But i would date it! I wouldn't but you kno Rhyms! CHIKA CHIKA AAH YEAAAH!
Hence why FB groups have Pinned Posts!
The issue is it's not easily visible on mobile.
Steven Kang make it a game hide and seek the faq lol
Steven Kang if there's a FAQ, and pinned post, it becomes incredibly easy for people to post a link to it for mobile users as the only answer needed.
Bit abusive to call people assholes eh?
Re-read. I didn't call anyone assholes. I said there's a word for people who behave like assholes - assholes. If someone finds that means them, it is due to their behaviour, not my comment. :D
Ammon Johns Thank you :)
If the shoe fits then wear it
Greg Cooksley fits nicely :)
Mine are black hat
naturally, the devil wears...
Depending on what level you want the group to be on, beginner, intermediate, questions before you accept someone in the group those questions like "What is your experience level?" "How long have you been in the field?" And decide based off skills is done in a few Linkedinn groups I am in, forums and a few on FB...
There are tons of youtube videos and blogs that teach this there are webinars. Grant Cardone does a free "Live Training" on cold calling every does too..
Our entire industry was built on the 'One Hand' principle. No that's nothing to do with it's roots in the 'adult' industry. It's about the fact that all the great SEOs dating back even before it had that name, have one hand reaching forward and upward, advancing, and one hand reaching backward and downward to pull others up behind them.
Steven Kang just do what you do. The questions will continue... The complainers will go complain no matter where they are. You provide, it is up to each person to decide if they are ready to receive the Kang mana.
We should burn them!
Steven there is no such thing as a stupid question. Only the one never asked! Everyone deserves to be given a helping hand. Rather adopt a policy of "paying it forward" and continue to build a healthy community where people can grow by helping each other.
True.... But if someone declines to learn I for one do not have a hand holding time scheduled in my day for people that are not driven to learn.
I noticed the question about acquiring new business but as time goes buy, methods change so I see nothing bad in allowing people to share their latest insights about it.
I have zero problems with that... The issue I have is when people ask that question, have zero knowledge and zero drive to go out and work on it. People think that once they put out a shingle that customers will magically come their way. I know this is promised by many "teachers" (cough) out there.. Except in rare cases it just ain't that way.
My point was that irrelevant, off-topic and unprofessional questions are of course extra, but you can’t phase out the social out of social media
Arthur Motskobili agreed... But as a group set up not to entertain but to teach and share some of 'social' in social media is filtered out.
Hard to disagree
You should do what you are doing continuously, haters gonna deny & complain about it all the time no matter what value you provide in everyday posts & memes. But there’re some people who post top notch SEO questions, just to say PM me I will tell you there which becomes direct sale instead of providing little or more value.
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